HandyTicket prices in the VVO are the same as prices under the VVO tariff in its current version. Whenever the tariff is changed, the HandyTicket system automatically calculates the latest prices.
Any transmission charges, data transmission by GPRS/UMTS via mobile Internet and app are payable by the customer. Such charges depend on your mobile phone contract and the method selected.
Data is also transmitted between the app and the HandyTicket system with other functions: e. g. when enquiring about ticket prices, when loading a new range of tickets, when enquiring about timetable information or an account balance, and when changing one's HandyTicket PIN.
HandyTicket payment methods
You may choose between the following payment methods:
- SEPA direct debit
- Credit card
- Prepaid
Whichever payment type you choose, you can access a detailed monthly statement showing the tickets you have bought on the customer portal. Statements of transactions and payments are provided by a financial services provider, LogPay GmbH, based in Eschborn, on behalf of the transport company concerned.
SEPTA direct debit method
With the direct debit method, you pay for the HandyTickets you have bought retrospectively, with payments being automatically taken from your bank account. Sums due are taken from your account on the 1st bank working day in the following month or when the total sum of tickets purchased goes beyond 20 euros in a calendar month. To use the direct debit method you need an account at a bank in Germany.
Credit card method
With the credit card method, you pay for the HandyTickets you have bought retrospectively, with your credit card. The sums due are submitted to the card issuer on the 1st bank working day in the following month or when the total sum of tickets purchased goes beyond 20 euros in a calendar month.
Prepaid method
The prepaid method is a payment method via which you pay in a sum of money to a bank account in advance. Once the payment has gone in, you can use up the sum transferred by buying tickets via mobile phone. Any sums can be transferred to the account, with a minimum of 20 euros. If you have no credit, you cannot buy any tickets. You can use the customer portal whenever you wish to find out your credit balance. If you cancel while a balance remains in your account, you are entitled to a refund under the terms and conditions. Bank transfers can be made at any time by loading credit to the following bank account:
Account holder: LogPay Financial Services GmbH
IBAN: DE51 5011 0300 2910 0441 06
BIC: DVKBDEFFXXX
Credit institute: DVB Bank SE
Purpose: Your mobile number (for example: 01701234567)
You need to enter your mobile number as the purpose in order to be able to assign your credit directly to you.
Changing your payment method
You can change your payment method at any time via the customer portal. To do so, we simply need the details required to comply with the terms and conditions. If you switch from prepaid to direct debit or credit card you will, of course, retain any credit you have and be able to use it up. If you switch from direct debit or credit card to prepaid, the sums outstanding will need to be taken from your account or credit card and you may be temporarily blocked until the credit has been paid in and received. If you switch from direct debit to credit card, or vice-versa, no early settlement is required providing that your ticket purchases do not exceed 20 euros in a calendar month.
