Barrier-free travel

S-Bahn Dresden

Many stations have a free-of-charge service to help passengers with disabilities and restricted mobility get on and off. Tell the S-Bahn Dresden Mobility Service about your journey at least 30 minutes before you leave, or 20 minutes in the case of the Dresden Hauptbahnhof und Dresden-Neustadt stations. Tell the member of staff over the phone what the nature of your restricted mobility is, where you want to get on, when you want to leave, where you are going, and give them your phone number.

• More information

Contact:

Mobility Service

Monday to Friday 7 a.m. to 8 p.m.
Saturday/Sunday/Bank holidays 10 a.m. to 6 p.m.

Tel.: 0351/ 206 82 90
Web: www.bahn.de

RegionalBahn (RB), RegionalExpress (RE), InterRegioExpress (IRE)

The Deutsche Bahn Mobility Service Centre is happy to help passengers with disabilities and restricted mobility with their travel plans. You can order a service to help you on and off and change connections for many stations, buy tickets, reserve seats and wheelchair spaces, or get your luggage picked up from your home and delivered to the address you require. The Mobility Service Centre is manned from 6 a.m. to 10 p.m.   

• More information

Contact:

Mobility Service Centre

Tel.: 030 65212888
Email: msz@deutschebahn.com
Web: www.bahn.de/barrierefrei

RB / RE der Mitteldeutschen Regiobahn (MRB)

On Mitteldeutsche Regiobahn (MRB) trains, retractable steps make it easier for you to board. At some stations you can even board from platform level. If that cannot be done, folding ramps can be used. As there is always a guard on the trains who will be prepared to help, you can let us know up to one day in advance but it is not essential to do so. You can let us know about your journey in advance by contacting:

Contact:

MRB-Kundenservice

Telefon: 03 41 / 231 89 82 88
E-Mail: info@mitteldeutsche-regiobahn.de
Web: https://www.mitteldeutsche-regiobahn.de/de/service/barrierefrei-reisen

trilex (RB), trilexExpress (RE)

Low-floor vehicle design enables passengers to simply roll on and off at many platforms. Wheelchair users and people travelling with baby buggies can make use of a ramp at many stations (350 kg load capacity). Vehicles have a disabled toilet.

Passengers who need help to get on or off our vehicles, please get in touch at least 1 working day before your journey. This particularly applies if you are travelling in a group. You can let us know about your journey in advance by contacting:

Contact:

Die Länderbahn GmbH DLB
Kundencenter
Bayerstraße 24
80335 München

Mondays to Fridays: 7 a.m. - 7 p.m.; Saturdays and Sundays: 8 a.m. - 12 p.m. (outside on public holidays)

Service hotline: 089/548 88 97-25
https://www.laenderbahn.com/trilex/service/service-im-zug/

Dresdner Verkehrsbetriebe AG

To make it easier for passengers to get on, only low-floor vehicles now operate in the Dresden urban area. Each vehicle has a ramp at the first passenger door which enables wheelchair users to get on and off at almost any stop.

We are continuing to increase the number of stops which have a guide system for the blind and a high kerb. Wheelchair users can usually get on and off the tram without a ramp. With only a few exceptions, all the stops in the inner city area are barrier-free. DVB AG vehicles show which stops are barrier-free (a wheelchair symbol or an asterisk "*" by the name of the stop).

Registering your tram journey in advance is not necessary. If you need help, or if you would like to travel as a group, please contact Dresdner Verkehrsbetriebe AG.

• Stops Atlas for Wheelchair Users (PDF, 1,5 MB)
• More information

Contact:

Dresdner Verkehrsbetriebe AG (DVB)
Customer centre

Tel.: 0351 / 857 10 11
Fax.: 0351 / 857 10 10
Email: service@dvbag.de
Web: www.dvb.de

Dresdner Verkehrsbetriebe AG

In recent years, to make boarding easier, all the buses in our fleet have been replaced by low-floor vehicles which also have a kneeling system (tips sideways) and a ramp. This means that wheelchair users can get on and off the buses at around 80 % of stops.

We are continuing to increase the number of stops which have a guide system for the blind and a high kerb. Wheelchair users can usually get on and off the tram without a ramp. With only a few exceptions, all the stops in the inner city area are barrier-free. DVB AG vehicles show which stops are barrier-free (a wheelchair symbol or an asterisk "*" by the name of the stop).

Registering your bus journey in advance is not necessary. If you need help, or if you would like to travel as a group, please contact Dresdner Verkehrsbetriebe AG.

• More Information

Contact:

Dresdner Verkehrsbetriebe AG (DVB)
Customer centre

Tel.: 0351 / 857 10 11
Fax: 0351 / 857 10 10
Email: service@dvbag.de
Web: www.dvb.de

Müller Busreisen GmbH

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Müller Busreisen GmbH (MBR) bus journey. Please let us know, at least 1 day before you travel, your start and end station and your departure date (departure time) by contacting:

Contact:

Müller Busreisen GmbH
OT Langenwolmsdorf
Stolpener Str. 4
01833 Stolpen

Tel.: 035973 / 226 - 0
Web: www.mueller-bus.de

Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH (RVSOE)

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Oberelbische Verkehrsgesellschaft Pirna-Sebnitz mbH (OVPS) bus journey. Please let us know, around 2 - 3 days before you travel, your start and end station and your departure date (departure time) by contacting:

Contact:

Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH (RVSOE)
Bahnhofstraße 14 a
01796 Pirna

Tel.: 03501 / 71 11-999
Web: www.rvsoe.de

Regionalbus Oberlausitz GmbH

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Regionalbus Oberlausitz GmbH bus journey. Please let us know, around 2 - 3 days before you travel, your start and end station and your departure date (departure time) by contacting:

Contact:

Regionalbus Oberlausitz GmbH (RBO)
Paul-Neck-Straße 139
02625 Bautzen

Mobility Centre: 03591 / 49 11 30
Operations Centre: 03591 / 49 11 00
Web: www.regiobus-bautzen.de

Satra Eberhardt GmbH (Satra)

When travelling on a Satra Eberhardt GmbH bus, passengers with disabilities and restricted mobility do not need to let us know in advance, because the company only uses low-floor buses. However, if you need help, or have any questions, or if you would like to travel as a group, please contact Satra Eberhardt GmbH:

Contact:

Satra Eberhardt GmbH (Satra)
Zschoner Ring 30
01723 Kesselsdorf

Tel.: 035204 / 921 54
Web: www.satra-eberhardt.de

Verkehrsgesellschaft Hoyerswerda mbH

In the town of Hoyerswerda many stops have been modernised so that they are disabled-friendly or partly disabled-friendly. When travelling on a Verkehrsgesellschaft Hoyerswerda mbH bus, passengers with disabilities and restricted mobility do not need to let us know in advance, because the company only uses low-floor buses. However, if you need help, or have any questions, or if you would like to travel as a group, please contact Verkehrsgesellschaft Hoyerswerda mbH:

Contact: 

Verkehrsgesellschaft Hoyerswerda mbH (VGH)
Industriegelände Straße B Nr. 8
02977 Hoyerswerda

Tel.: 03571 / 46 96 00
Tel.: 03571 / 46 96 38
Web: www.vgh-hy.de

Verkehrsgesellschaft Meißen mbH

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Verkehrsgesellschaft Meißen mbH bus journey. Please let us know, at least 3 days before you travel, your start and end station and your departure date (departure time) by contacting:

Contact: 

Verkehrsgesellschaft Meißen mbH (VGM)
Hafenstraße 51
01662 Meißen

Tel.: 03521 / 74 16 63
Tel.: 03521 / 74 16 50
Web: www.vg-meissen.de

On the Kirnitzsch Valley Tramway, passengers with limited mobility can get on and off more easily at the “Bad Schandau Kurpark” and “Lichtenhainer Wasserfall” stops. At these stops, the platforms are raised. You just need to cope with a small step in order to get on the tram, and the staff will help you with a mobile ramp.

Passengers with limited mobility can also get on and off at all the other stops if they are able to cope with the doorway (2 high steps) themselves or with a little help from a companion. Wheelchairs need to be of the folding type. Unfortunately, electric wheelchairs cannot be taken on.

Please contact the OVPS in advance because there is a limited number of wheelchair spaces on the Kirnitzsch Valley Tramway. Please let us know, at least 5 days before you travel, what your start and end station will be, including your departure date (departure time), by contacting:

Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH (RVSOE)
Betrieb Bad Schandau
Kirnitzschtalstrasse 8
01814 Bad Schandau

Tel.: 03501 / 71 11-300
Web: www.rvsoe.de

The stations at Radebeul Ost and Moritzburg have lifts to help passengers with disabilities or restricted mobility to get on and off the narrow gauge line. However, it is best if you get in touch before travelling. Please let us know, at least 1 day before you travel, your start and end station and your departure date (departure time) by contacting:

SDG Sächsische Dampfeisenbahngesellschaft mbH (SDG)
Am Bahnhof 1
01468 Moritzburg

Tel.: 035207 / 89 29 - 0
Web: www.sdg-bahn.de

As it is a listed monument, because there is limited space, and since there is a maximum gradient of 6 %, wheelchair users may not use the Suspension Railway.

Dresdner Verkehrsbetriebe AG (DVB)
Trachenberger Strasse 40
01129 Dresden

Tel.: 0351 / 857 - 0
Web: www.dvb.de

Certain conditions apply when using the Funicular Railway (Dresden Loschwitz/Weisser Hirsch). Please note that the width of the door is 80 cm, and that a maximum of two wheelchairs can be carried per wagon and direction.

Travellers with restricted mobility should contact the DVB (Dresdner Verkehrsbetriebe AG) well in advance:

Dresdner Verkehrsbetriebe AG (DVB)
Trachenberger Strasse 40
01129 Dresden

Tel.: 0351 / 857 - 0
Web: www.dvb.de

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their VVO narrow gauge railways journey. Please let us know, at least 1 day before you travel, your start and end station and your departure date (departure time) by contacting:

SDG Sächsische Dampfeisenbahngesellschaft mbH (SDG)
Am Bahnhof 1
01468 Moritzburg

Tel.: 035207 / 89 29 - 0
Web: www.sdg-bahn.de