1. Online contact form and use of VVO customer guarantees
2. Use of "Praise & Criticism" and "BLOG“
3. Subscription bonus portal
4. Ordering and shipping
5. Mobile website VVO mobile/App VVO mobile
6. Newsletter
7. Service für Webseitenbetreiber „Fahrplan für Ihre Website"
8. Social media communication channels and plug-ins
9. Online tools
10. Use of cookies
11. Web Analytics
12. Video surveillance mobility centre
13. The VVO Data Protection Officer
1. Online contact form and use of VVO customer guarantees
The online contact form is used for establishing contact with our service staff for the purpose of redeeming VVO customer guarantees or for you to inform us of your concerns, such as questions, complaints or praise. If you use one of the provided links, you will be directed to our customer contact system "ELMA". "ELMA" is a database software that enables us to manage requests electronically. The VVO passes on the notified warranty claim to the transport company for further processing. In this way, the transport company which suffered the damage can access this database. For this purpose, the transport company only accesses personal data to the extent and for the duration necessary to process your warranty claim. To conclude the warranty claim, the transport company which suffered the damage contacts the customer directly. The personal data will be deleted one year after the completion of the VVO process. They will not be passed on to any third party.
This service may be used fully only after providing your name, as well as your postal and email addresses. The data will be stored for a maximum of one year for the processing of the warranty claim or until your request has been fully responded to. You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. As a result, your warranty claim may not be finalised and you may not receive compensation or a response to your request.
2. Use of “Praise & Criticism” feature and the “BLOG”
The indication of email addresses under “Praise & Criticism” as well as in the Comment feature in the VVO blog: http://blog.vvo-online.de is not mandatory. It makes sense to enter your email address in the “Praise & Criticism” section if you would like to receive our response. Your data will not be processed further. We also save the configuration when comments are submitted under “Praise & Criticism”. The IP address, browser and operating system of your computer are stored in detail so that we can recognise manipulated comments and respond to them, if necessary. This information will be stored for 1 year after submission of the comment and will not be processed further. If you would like a personal reply to your email address, please let us know using the online contact form. The data protection regulations for the online contact form and use of VVO customer guarantees apply.
3. Subscription bonus portal
For passengers who have purchased a subscription monthly pass or a job ticket from a transport company in the VVO, we offer varying competitions and discounts in the subscription bonus portal all the year round. Participation allowed for those who are 18 years old and above.
Promotions may be used in the subscription bonus portal only after entering your name, mail address, subscription number, date of birth and email address. This information is used to notify you of any win and to deliver it to you. The data will be stored for this purpose for up to a maximum of one year.
You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. Your participation will be void if the promotion for which you have provided your details has not been completed at that time.
4. Ordering and shipping
You can order brochures containing fare information, route maps, as well as flyers on leisure activities or service information, and can purchase VVO timetable leaflets for a fee at the VVO Shop, by email, at the VVO InfoMobile or by telephone. To do this, you must provide your name, as well as your postal and email addresses (not compulsory for telephone orders). This information is necessary to deliver the ordered items to you. The data will be stored only for this purpose and up to a maximum of one year.
You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. Your order will not be delivered if the ordering process for which you have entered your data has not been completed at this time.
Supplement: For the purchase of chargeable items
The purchase of chargeable items is made exclusively on account. The invoice data is subject to the statutory time limits for storage.
5. VVO mobile website / VVO mobile app
The www.vvo-mobil.de mobile website and the VVO mobile app offer our service on the go. You can find timetable information using mobile devices. No personal data will be stored for this purpose. For the location feature (information on the stop closest to the detected location), the location data are collected once only for the current queries and will not be stored for the time thereafter. It is possible to use the information without determining the location at any time.
Supplement: Ticket purchase on the mobile website or the app
You can buy tickets on the VVO mobile website, as well as via the VVO mobile app. You will be redirected to HandyTicket Germany. The purchase is possible only by signing up at HandyTicket Germany. This requires a one-time sign-up with this provider. You always exclusively use the services of HandyTicket Germany when purchasing a ticket. HandyTicket Germany is responsible for the handling of your data. The data protection regulations applicable to this provider can be found at https://handyticket.de/datenschutz/
6. Newsletter
The VVO Newsletter informs you about current topics. You can receive the newsletter by entering your email address. It will be stored for this purpose until you cancel it. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de. This will result in unsubscribing the newsletter.
7. Service for website operators “Roadmap for your website”
In order to use the “Roadmap for your website” service, you must provide your email address so that we can send you the generated links (text link, graphic link, entry form). We will also use your email address to notify you of any updates to this feature. The website on which you integrate this service must be indicated so that VVO can check the presentation of the service. Your e-mail address and your website will be stored for this purpose until your revocation. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de.
8. Social media communication channels and plug-ins
VVO is on social media. Specifically, on Facebook: https://www.facebook.com/vvogmbh/, YouTube https://www.youtube.com/user/VVOmobil and a VVO press channel on Twitter https://twitter.com/vvo_presse. The profiles in these networks are independent of the www.vvo-online.de website.
Any data entered on these websites will be processed by us on these sites only.
8.1 Facebook
Facebook profile
We have a profile on Facebook https://www.facebook.com/vvogmbh. Provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook is EU-US Privacy Shield certified.
Use of the VVO Facebook channel is also governed by Facebook's Privacy Policy, which can be found at https://www.facebook.com/privacy/explanation. Otherwise, the data protection regulations of the relevant providers apply.
Personal data provided for participation in competitions on Facebook will be used exclusively for the purpose of processing the raffle and will be deleted thereafter. You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. Your participation will be void if the promotion for which you have provided your details has not been completed at that time.
Facebook plug-ins (Like & Share button)
Our pages are equipped with plug-ins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plug-ins by the Facebook logo or the "Like" button on our page. An overview of the Facebook plug-ins can be found here: https://developers.facebook.com/docs/plugins/.
When you visit our pages, the plug-in establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to assign the visit to our pages to your user account. We would like to point out that we, the provider of the pages, do not have any knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook's privacy policy at: https://de-de.facebook.com/policy.php.
If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.
8.2 YouTube (plug-in)
YouTube profile
We have a profile on Youtube: https://www.youtube.com/user/VVOmobil. The provider is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
YouTube plug-ins
In addition, our pages are equipped with plug-ins from the Google-owned YouTube site. The operator of these pages is YouTube. When you visit one of our pages equipped with a YouTube plug-in, a connection is established to the YouTube servers. This will tell the YouTube server which of our pages you have visited.
If you are logged in to your YouTube account, you can allow YouTube to directly assign your surfing behaviour to your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to make our online offers appealing. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR (General Data Protection Regulations).
You can find more information about the handling of user data in YouTube's privacy policy: https://www.google.de/intl/de/policies/privacy.
8.3 ISSUE (plug-in)
Our website has an integrated Flash plug-in from Issuu Inc., 131 Lytton Ave, Palo Alto, CA 94301, USA. This tool allows you to view the customer magazine, Oberelbe Takt, as a scrollable electronic magazine.
Issuu uses cookies that allow us to analyse your use of this website. In this way, Issuu collects and stores personal data such as the IP address and information about the time and duration of its use. The transmission takes place if JavaScript is activated in your browser. Further information on Issuu's terms of use and data protection can be found at http://issuu.com/legal/privacy.
9. Online tools
9.1 Group registration (online tool)
We offer passengers who are travelling in large groups (above 20 persons) the option of registering their trip. Registration takes place in cooperation with the transport companies in the VVO via an online form. The form may be used by entering the title, first name, surname, name of the organisation, street address, postal code, region, telephone number, email address, as well as the number of travellers (adults, children). In addition, the desired connection (trip), as well as an optional alternative connection, must be specified. The storage of this data is necessary for the VVO to be able to register a trip by a large group with the transport company concerned. For this purpose, we transfer the aforementioned data to the transport company, which may contact the person registering in the event of a change or query. The VVO stores the personal data mentioned until the end of the trip. Thereafter, we reserve the right to store the travel data for statistical purposes. This data will be stored until your revocation. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de Revocation before the start of the trip does not allow you to register it.
9.2 Combo ticket cooperation request (online tool)
We offer promoters who are organising a trade fair, congress or conference the opportunity to submit a request for a combo ticket cooperation. The request is made via an online form. The form can be used by stating the name, type of event (congress, conference, trade fair, concert, sports or other event), beginning and end of the event, address of the venue, and expected visitors. In addition, the VVO requires the company name, contact person, street name, postal code, city/district, telephone number and an email address to submit a price offer.
In the case of a cooperation, your data will be stored for the conclusion of the contract within the framework of legal requirements. If there is no cooperation, the data will be deleted. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de. Revocation before the end of the cooperation means that no offer for a combo ticket cooperation can be sent to you or that no cooperation is established.
Our website uses cookies. Cookies are text files that are stored in the Internet browser or on the user's computer system by the Internet browser. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is visited again.
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. The following data is stored and transmitted in the cookies:
https://www.vvo-online.de/
Cookies
| Name |
Use |
| _pk_id |
Random hash to uniquely identify a user |
| ac_hist |
Contains the list of your last selected points (stops, addresses, POIs, free map points) |
| ASP.NET_SessionID |
Random hash to uniquely identify a user |
| fav_points |
Contains the list of your points stored as favourite |
| mobilty |
Saves the settings of the mobility options |
| l |
Saves the currently selected language |
| dmviewmode |
Saves setting of the selected view for Departures |
| lgn |
Random hash for registration in the My VVO section |
| VVO mobile |
Note: display status of forwarding to the mobile Website |
Local storage
| Name |
Use |
| jStorage |
Optionally saves contact data for group Registration |
Session storage
| Name |
Use |
| backURL |
Saves the previously visited page for “Back Navigation” |
http://blog.vvo-online.de/
Cookies
| Name |
Use |
| _pk_id |
Random hash to uniquely identify a user |
Local storage
| Name |
Use |
| flowplayerTestStorage |
Wordpress video player plug-in test |
https://www.vvo-mobil.de
Cookies
| Name |
Use |
| _pk_id |
Random hash to uniquely identify a user |
Local storage
| Name |
Use |
| ngStorage-registeredConnections |
Notepad: number of trips |
| ngStorage-registeredMaps |
Notepad: number of tickets |
| ngStorage-startpage |
Settings for the personal welcome page |
| ngStorage-subscribedLines |
Subscribed routes |
https://www.dein-ferienticket.de
Cookies
| Name |
Use |
| _pk_id |
Random hash to uniquely identify a user |
11. Web analytics
This website uses MATOMO (formerly PIWIK), an open source web analysis service which uses cookies (text files) that are stored on your computer and enable your use of the website to be analysed. The VVO stores the information that the cookies generate about your use of this website. Your IP address is stored anonymously (in the form 212.111.0.0).
The VVO will use this information to analyse your use of the website in order to generate reports about website activities and to provide other services linked to website and Internet usage. You can prevent cookies from being installed by configuring the appropriate setting in your browser software; however, we would point out that you may not be able to make full use of this website's functions if you do so. By using this website you are consenting to the VVO processing the data gathered about you in the way described above and for the purpose specified above.
12. Video surveillance mobility centre
To provide comprehensive advice, the VVO has set up a mobility centre where customers can receive personal advice and purchase tickets, information material and promotional items. The customer area is monitored by video to furnish evidence in the event of criminal incidents.
Records are stored and overwritten on a password-protected server for 48 hours. They are evaluated only in the event of a criminal offence in the customer area.
13. The Data Protection Officer
Data protection is important to us. We do everything in our power to ensure that your data is secure.
The VVO has appointed the Data Protection Officer, Mr. L. Oscar Lindh for this purpose. You can contact him at:
